5 Steps to Identify a Problem
5 Steps to Identify a Problem
Image by Lincolnian (Brian) (retrieved on 01.10.2009)
Short description
This simple activity helps to define a problem (identify its roots, reasons) and propose a solution. It is particularly useful when working with groups.
Process description
The group should work for at least 2 hours, so they can complete all 5 steps.
Step 1:
Define the purpose clearly. What do I want to achieve? What will be the benefits? Is it possible to have multiple solutions?
Step 2:
Analyze the actual situation objectively. What are the pros and cons, advantages and disadvantages?
Step 3:
State the problem. What hinders reaching the goal?
Step 4:
Identify the symptoms and root causes. What is the source of the problem and what are its symptoms?
Step 5:
Provide a solution.
Required resources
Big and small sheets of paper, markers (different colors), pens.
Examples
Goal: I want to be healthy.
Situation: I work 14 hours a day, Monday through Saturday. I exercise 3 hours a week. I eat healthy foods.
Problem: I get colds very often.
Root cause: Fatigue lowers the effectiveness of my immune system.
Symptoms: Headache and low productivity.
Meta-Data
One may also use MindManager or FreeMind as an alternative for resources? -- Margit Scholl
